Desktop Support Staffing Ratios 2012

December, 2012


This study provides benchmarks for desktop support staffing using two metrics: desktop support staff as a percentage of the IT staff and PCs per desktop support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for organizations with combined desktop support and help desk functions. We conclude with strategies for improving the efficiency of desktop support staff. (18 pp., 7 figs.)
[Research Byte]