Disaster Recovery Outsourcing Trends and Customer Experience 2018

April, 2018


Because information technology plays a significant role in the support and function of nearly all business operations, it is essential that IT organizations be able to quickly restore services after a disaster or any disruption. This report analyzes the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the cost and service experience and show how these trends differ by organization size and sector. We discuss the elements that every disaster recovery plan should contain as well. (18 pp., 9 fig.)
[Research Byte]