eSourcing Capability Model for Service Providers

January, 2013


The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing Organizations to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. The Model represents the best practices associated with successful sourcing relationships, addressing all the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. The Model’s methods are equally beneficial for evaluating the Service Providers eSourcing capabilities and also offer them the chance to create a unique advantage in today’s highly competitive market by becoming eSCM-SP certified thereby signifying their capability maturity status as a strong differentiating factor.
The sourcing industry has matured over the years and continues to create value for organizations in today’s globalised environment. Many outsourcing organizations have gained big rewards, enabling companies to focus on their core business and improve their organization’s performance. Research shows that outsourcing has improved performance, given better service quality, access to better technology, faster turnaround of critical information, improved processes and lowered costs. With rapid improvements in technology and infrastructure, sourcing of IT enabled services (eSourcing) has become a critical component in an organization’s strategy and plays a key role in its growth.