IoT Adoption Trends and Customer Experience 2021

March, 2021


The Internet of Things (IoT) is a maturing technology, and for many years it has promised benefits such as lower labor costs and better tracking of assets. But investments in IoT projects are stuck at a relatively low rate. This report provides an overview of IoT adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementation, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and considered or planned uses for new IoT investment. We conclude with important principles to apply in planning and implementing IoT systems. (19 pp., 9 fig.)
[Research Byte]