IT Outsourcing Statistics: 2012/2013

September, 2012


This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations,and web/e-commerce systems. Among the dozens of outsourcing metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the outsourcing cost and service experience compared to in-house delivery, and the outsourcing frequency and level by organization size and sector. (111 pp., 100 figs.)
[Full Report Description and Sample Pages]