IT Quality Assurance and Testing Staffing Ratios 2012

August, 2012


The skills of a capable IT quality assurance group are essential to improving IT processes in general and application development and maintenance in particular, yet determining the appropriate level of QA staffing is often difficult. This study provides benchmarks for staffing the QA function. In our overview, we present the six-year trend in QA and testing staffing and the percentage of organizations that staff this function. We then provide three benchmarks by organization size: QA staff as a percentage of the IT staff, QA staff as a percentage of the application group, and developers per QA staff member. We conclude with recommendations for improving the effectiveness of the quality assurance function within the IT organization. (15 pp., 6 figs.)
[Research Byte]