IT Quality Assurance Staffing Ratios 2018

December, 2018


Staffing levels for IT quality assurance personnel are changing as the rise of agile development and DevOps embed software testing within the application development and maintenance role. In this study, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization. (21 pp., 7 fig.)
[Research Byte]