IT Quality Assurance Staffing Ratios 2020

October, 2020


Staffing levels for IT quality assurance personnel are in a state of flux for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization.(20 pp., 7 fig.)