IT Security Outsourcing Adoption Trend and Customer Experience 2013

May, 2013


IT security outsourcing has established a small but growing foothold among IT organizations that face a mix of complex security threats while needing to secure a wide variety of computers and smart devices. In this study, we present data about the five-year trend in IT security outsourcing. We determine how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost experience and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (15 pp., 8 figs.)
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