Services Outsourcing (IT) began as ‘Facilities Management’ in the 1960 and rapidly grew. Today’s Outsourcing Industry leverages “technology, processes and people” to where it is a global industry with revenues over 10 trillion dollars.
Governance Transformation is being driven by evolving buying behaviour, analytics and decisions, a new breed of suppliers, new delivery models, value optimization, demand for digital transformation, focus on business outcomes and increased risk and regulatory compliance. It is changing the way we do contract structure and management, relationship management, financial management, performance management and risk management.