Mobile Devices/Wearables Adoption Trends and Customer Experience

March, 2017


Mobile devices and wearables have moved beyond general uses into vertical-specific applications in many industries. This report provides an overview of key concepts and vendors in this space. We then examine adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and which mobile applications are the most popular. (23 pp., 11 fig.)
[Research Byte]