Network Staffing and Spending Ratios

September, 2007


Voice and data networks are an essential component of the IT infrastructure for nearly every company today. However, to ensure that networks function at an optimal level, every organization must budget an adequate amount for network support and must recruit and retain a sufficient number of skilled network personnel to do the job. This article provides an in-depth analysis of network support staffing and cost ratios. Network staffing benchmarks are shown as the number of desktops, network sites, and network devices per network support technician. Network spending benchmarks are shown as the ratio of total network spending (for voice and data) per desktop, network site, and network device. All benchmarks are broken down by size of organization and are shown at the median, 25th, and 75th percentile. (6 pp., 6 figs.)
[Executive Summary]