New system projects often fail, not because of problems with the technology but because the new systems are not fully embraced by the workforce. Fortunately, there are formal methodologies that business and IT leaders can apply to establish and carry out an organizational change management program. In this report, we look at adoption trends and maturity of organizational change management by organization size and sector. We conclude with practical recommendations for companies to start or improve their change management practices. (16 pp., 6 fig.)
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