Staffing Ratios for IT Quality Assurance and Testing

July, 2009


The skills of a capable IT quality assurance group are essential to improving IT processes in general and application development processes in particular. Yet, the appropriate level of QA staffing is often difficult to determine. This study provides benchmarks for staffing the QA function within the IT organization. We provide the ratio of QA staff to total IT for the composite sample and by organization size. We also examine the ratio of application developers to QA staff, the four-year trend in QA staffing, and the influence of outsourcing on QA staffing. (14 pp., 8 figs.)
[Executive Summary]