Time Right to Revisit Data Center Outsourcing Strategy

March, 2009


In today’s economic climate, many IT organizations are re-examining outsourcing strategies. To assist with that decision, this study presents data on the percentage of organizations outsourcing data center operations, the percentage of data center work outsourced, and the percentage of organizations increasing and decreasing data center outsourcing. We assess how satisfied organizations are with their outsourcing partners. We also examine outsourcing by sector and level of IT spending. The report concludes with our recommendations for organizations considering outsourcing of data center operations as well as negotiating with service providers in light of current economic conditions. (15 pp., 8 figs.)
[Executive Summary]