Website/E-Commerce Outsourcing Trends and Customer Experience 2017

April, 2017


Website and e-commerce outsourcing is one of the most ubiquitous forms of outsourcing. To help IT executives better assess their options, this report analyzes the percentage of organizations outsourcing website and e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (16 pp., 8 fig.)
[Research Byte]