Globalization Advisory
Nearshore Call Centers: What You Need to Know
Anupam Govil
The Philippines in recent years became the top offshore destination for call centers, overtaking former leader India. Recently the Contact Center Association of the Philippines projected revenues from the country’s call centers would hit .7 billion by 2016, up from .4 billion this year. In this article Ann All quotes Avasant Partner, Anupam Govil provides insights on the Nearshore Call Center Industry.
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