AVASANT SPEAKS AT

AVASANT SPEAKS AT

Outsourcing World Summit 2019

February 17, 2019 – February 20, 2019
Orlando, Florida

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Home » Event » Avasant Speaks at Outsourcing World Summit 2019

Enterprise of the Future: Intelligent Automation in Action

Monday, February 18
4:30pm – 5:15pm

The Digital age and convergence of technologies is forcing organizations to rethink the way they do business at every level. As service providers become integral partners in the transformation journey, enterprises are changing how they assess provider capabilities and transact for services. Shifting away from a traditional procurement-centric approach, enterprises have to adopt a more holistic evaluation rubric that takes into account technology skills along with the provider’s ability to invest and lead a digital transformation initiative. Managing outcomes and the implications of third-party risk are critical for success. In this session, learn how global organizations today are re-thinking service provider evaluation and partnership models in the digital economy.

Presenters: Rohan Ranadive, SVP, BB&T Bank and Anupam Govil, Partner, Avasant

The Role of LAC in the Emerging Digital Services Industry

Tuesday, February 19
2:30pm – 3:15pm

Hear from IAOP’s newly created Latin America and Caribbean Outsourcing Council and obtain information about LAC (Latin America and Caribbean) regarding the digital services industry from thought leaders that have on the field experience. This will be a very interactive session in which you will learn relevant data and have the opportunity to ask as many questions as you want. The LACOC will share insights about Latin America and Caribbean countries which are on the forefront of positive industry changes and the nearshore market. Join the dialogue!

Moderator: Mauricio Valesquez, COP, COP-BD. Managing Director, Valesquez & Company Panelists: Atul Vashistha, COP, Chairman, Neo Group; Michael Mensik, COP, Partner, Baker & McKenzie; Santiago Pinzon, VP, Digital Transformation, ANDI; Anupam Govil, Partner, Avasant; and Ana Karina Quessep, Director, Asociacion Colombiana de Contact Centers

The New Rubric for Partnering with Service Providers in the Digital Age

Tuesday 19, 2019
2:30PM – 3:15PM

The Digital age and convergence of technologies is forcing organizations to rethink the way they do business at every level. As service providers become integral partners in the transformation journey, enterprises are changing how they assess provider capabilities and transact for services. Shifting away from a traditional procurement-centric approach, enterprises have to adopt a more holistic evaluation rubric that takes into account technology skills along with the provider’s ability to invest and lead a digital transformation initiative. Managing outcomes and the implications of third-party risk are critical for success. In this session, learn how global organizations today are re-thinking service provider evaluation and partnership models in the digital economy.

Presented by Robert Joslin, Partner, Avasant.

How Women Executives in Typically Male-Dominated Industries Command Outcomes by Empowering Others

February 19, 2019
3:45PM – 4:30PM

Led by Chitra Rajeshwari, chair of IAOP’s Women Empowerment, Leadership and Diversity chapter, this powerhouse panel brings the conversation to the forefront. Join us as we delve into this topic and much more. Don’t miss this dynamic session and become part of the dialogue!

Moderator: Chitra Rajeshwari, COP, Executive Director, Avasant Foundation Panelists: Vicki Phelan, Managing Director, Shared Services and Outsourcing Advisory (Life Sciences), KPMG; Joe Hogan, COP, Senior Vice President and Head of Global Advisory and Analyst Relations at HCL Technologies; Cat Cotman, Senior Managing Director, Newmark Knight Frank and Jenn Stein, Managing Partner, Life Science Practice Leader, ISG

Request information on speaking, sponsoring, exhibiting or attending OWS19 at iaop.org/summit.

WHEN

February 17, 2019 – February 20, 2019

WHERE

Marriott Orlando World Center
8701 World Center Dr, Orlando, FL 32821, USA

Featured Speakers

Anupam Govil

Anupam Govil

PARTNER, AVASANT

Robert Joslin

Robert Joslin

PARTNER, AVASANT

Chitra Rajeshwari

Chitra Rajeshwari

EXECUTIVE DIRECTOR, AVASANT FOUNDATION

About IAOP

IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence o improve business service models and outcomes.

Organizations have become increasingly technology driven and interdependent through an array of ever-changing collaborative business models.  Most generally referred to as ‘outsourcing’, these approaches include multi-sourcing, global business services, offshoring, nearshoring, robotic process automation (RPA), cloud-sourcing and many other variants. Both opportunities and challenges have emerged from these changes: new technologies like SMAC have moved front and center; partners have become sources of not just efficiency, but innovation; security and privacy have taken on new urgency; and even the most basic management principles have begun to give way to new approaches led by a new generation of business leaders.

IAOP’s unique characteristic—core competency—is its ability to bring together this diverse, highly collaborative and passionate group of individuals and organizations.