IAOP EOS18: “Navigating the Uncharted Territory of Disruption”

June 11 – 13, 2018
Brussels, Belgium

EOS18, taking place 11-13 June at the Marriott Grand Place in Brussels, Belgium, is built around helping you understand the complexities and the opportunities of the new normal, but also keep you on top of the issues that help define and grow your business today.

The following presentations, by some of the industry’s most inspired thinkers, cover a wide range of compelling topics meant to get you thinking.  EOS18 sessions will help you polish your skills, inspire new ideas and provide you with key takeaways and tangible to-dos.

Risks and Trends in the European Outsourcing Market

Moderator: Wiktor Doktor, CEO, ProProgressio
Panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, CEO, Trizma, Adrian Quayle, Managing Partner, Europe, Avasant; Serge Librot, Partner, LivIT

In this panel session, we will discuss key opportunities and main market trends of the European outsourcing market in 2018. We will stress the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view.

This interactive session will be with highly experienced European experts, who are the active participants in today’s market.

Panelist Bios –

• Wiktor is an outsourcing industry expert, specializing in a wide range of outsourcing activities, including BPO, R&D, ITO,
Call and Contact Centre, Sales Force Outsourcing as well as in the subject of nearshoring and offshoring.

• Vishal heads the Commercial Outsourcing Services business globally and has been in the outsourcing services
business for over two decades. He was involved with the setup of the initial captive centers in India.

• Susanne has been working within the BPO and Process Automation sector for over 20 years. She has been responsible
for onshore, nearshore and offshore operations offering a wide range of services.

• Marko is CEO of Trizma, a Business Process Services Outsourcing Provider, providing consumer experience and
engagement services to many international clients in industries such as IT, Health Care, Customer Care and more.

• Adrian is an experienced Sourcing and IT Business Management Consultant working with a wide range of clients and
service providers globally across all areas of the Sourcing Lifecycle.

• With 20 years of IT experience from the side of the customer, the provider and the advisor, Serge has supported
outsourcing-enabled client transformations including process redesign and ITO.


June 11, 2018 – June 13, 2018


Marriott Brussels Grand Place, 
Brussels, Belgium.

About IAOP

IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes.

Organizations have become increasingly technology driven and interdependent through an array of ever-changing collaborative business models. Most generally referred to as ‘outsourcing’, these approaches include multi-sourcing, global business services, offshoring, nearshoring, robotic process automation (RPA), cloud-sourcing and many other variants. Both opportunities and challenges have emerged from these changes: new technologies like SMAC have moved front and center; partners have become sources of not just efficiency, but innovation; security and privacy have taken on new urgency; and even the most basic management principles have begun to give way to new approaches led by a new generation of business leaders.

IAOP’s unique characteristic—core competency—is its ability to bring together this diverse, highly collaborative and passionate group of individuals and organizations.

For more information, email memberservices@IAOP.org.