BEYOND COST TAKEOUT: LEVERAGING SHARED SERVICES FOR BUSINESS TRANSFORMATION

To achieve real benefits from shared services, it is not enough to just move the work to lower-cost locations. Through digital technology, transaction-intensive processes can be automated and in some cases even eliminated, leaving human workers to focus on judgment-intensive processes and more strategic activities. The result is the rise of digital operations that are highly scalable and effective in delivering business value. In this executive roundtable, our select group of business leaders will discuss examples of digital operations, such as:  

• In finance and accounting, how intelligent automation is automating or even eliminating low-value processes, such as cash application and invoice processing, leaving personnel to focus on higher value processes, such as budgeting, forecasting, and management reporting.  
• In HR processes, how chatbots and self-service are automating employee service desk activities, allowing HR professionals to focus more on talent acquisition and other strategic HR functions.  
• In procurement processes, how digital commerce enables automation of routine purchasing transactions, allowing sourcing professionals to spend more time developing and qualifying new suppliers and measuring vendor performance.