TCS recognized as a Leader in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019 – 2020

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Airlines and Airports Digital Services 2019 – 2020.

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TCS focuses on building digitally-enabled solutions and driving innovation through engaging partners, start-ups and the academia.

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Practice Maturity

  • TCS has developed long-standing client partnerships by continuously implementing technology innovations. It has 25 years of partnership with KLM and 15 years with Star Alliance – both focused on bringing digital innovation to airlines.
  • Brings its full-service play, domain and cross-service line expertise to deliver industry-specific offerings across multiple areas: connected traveler, aircraft operations, intelligent airport automation, cargo and ramp operations, smart airport buildings, smart airport construction and others.
  • Successfully delivered projects across broad areas including innovation and transformation for 6 airlines, loyalty management for 14 airlines, cargo solutions for 8 carriers, 9 PSS migrations, data and digital solutions for 11 airlines which incorporates mobility and IoT solutions, cloud migration, inflight retail integration, and MRO experience.
  • Actively leverages emerging technologies such as IoT and AI to enhance solutions. Its Cargo Monitoring and Smart Airport Buildings solutions both use IoT and analytics to deliver value to clients.
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Investments and Innovation

  • TCS has an innovation-led solution development strategy. It established 2 dedicated airline and airport innovation labs, with plans to develop an Airport Co-Innovation Experience Center. It also leverages its Co-Innovation Network™ to provide start-ups access to TCS’ marquee accounts.
  • Works actively with industry bodies develop new ideas and solutions. It recently won a prize in an IATA-organized hackathon for creating a voice and Artificial Intelligence-enabled solution to automate the logistics operation.
  • Intends to increase focus on airports through a multi-pronged strategy of ‘mass-personalized’ solutions, research-based Minimum Viable Products, leveraging its partner ecosystem and investing in innovation.

Partnership and Ecosystem

  • Leverages its rich partnership ecosystem comprising of technology companies, industry enterprises, academia and start-ups to keep abreast of technological advancement. It co-developed its Intelligent Airlines Operations (IAO) solution with Singapore Airlines; and has partnerships with MIT and other research organizations on identifying travel and technology trends.
  • It has a large start-up ecosystem, with 20+ active start-up partnerships for co-developing airlines and airports industry-specific solutions. It brought together 15 start-ups and 30 marquee customers in the travel, hospitality and logistics space in an event to showcase POCs such as AR/VR-based check-in and blockchain-based loyalty programs.


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