HCL recognized as a Leader in Avasant’s Utilities Digital Services RadarView™ Report 2020 – 2021
Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Utilities Digital Services 2020-2021.
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“Strong utility-specific partnerships to develop innovative solutions. Focus on bringing cybersecurity in utilities.”
AVASANT ANALYST INSIGHTS
Practice Maturity
- HCL’s digital services for its utility clients are broadly classified into 3 major focus areas: digital grid (asset management, smart meter/grid), digital field workers (mobile work and learning, drones, 3D printing), and digital office worker (data visualization, bots, etc.).
- To support its practice, it has developed multiple IPs around customer engagement and billing (Engage), grid management (Active Grid Management), asset management (HAMS). Currently, it is working on projects using drone technology in convergence with AI analytics to assess asset conditions.
- It considers cybersecurity an important focus area for its clients. It opened a delivery center in the US that provides cybersecurity services.
- It works with clients to support the implementation of solutions with the potential of developing new revenue streams. For instance, it is providing smart meter product engineering service for Direct Energy, with features that can identify problems in home appliances in advance and provide appropriate service, thus creating a new revenue stream for the utility.
Investments & Innovation
- In the last couple of years, HCL has taken the inorganic route to strengthen its practice. Some of these are: Actian (analytics), C3i (call center work solutions), and PowerObjects (CRM).
- Its investment plans are focused around 3 areas: digital customer enhancement, IT applied cybersecurity for IT/OT, and IoT with blockchain in utility.
- It follows a collaborative approach towards innovation, which includes participation from clients to develop solutions. For this, it has set up a Co-Innovation Council responsible for driving technology and operations innovation. It also has 3 co-innovation labs for utilities in India, Europe and the US.
Partnership & Ecosystem
- HCL has a diverse partnership ecosystem, which includes Harris Geospatial and Nexant for advanced analytics solutions, Smart Water Energy for delivering digital customer and workforce management solutions, and Broadcom for automated remediation, analytics and digital BizOps systems for smart grid and smart meter solutions.
- With Indra, a global consulting and technology company, it plans to market InGRID Active Grid Management (AGM) to North American utilities. InGRID is an IoT platform for monitoring and controlling grids.
Featured Resources
HCL’S UTILITIES DIGITAL SERVICES PRACTICE
2019-2020 INTELLIGENT AUTOMATION SERVICES RADARVIEW™ REPORT
2019-2020 HEALTHCARE DIGITAL SERVICES RADARVIEW™ REPORT
2019-2020 AIRLINES AND AIRPORTS DIGITAL SERVICES RADARVIEW™ REPORT
2019 BLOCKCHAIN SERVICES RADARVIEW™ REPORT
2019 SD-WAN MANAGED SERVICES RADARVIEW REPORT
2019 DIGITAL MASTERS RADARVIEW™ REPORT
2019 CYBERSECURITY RADARVIEW™ REPORT
2019 APPLIED AI AND ADVANCED ANALYTICS RADARVIEW™ REPORT
2019 INTERNET OF THINGS SERVICES RADARVIEW™ REPORT
2018 HYBRID ENTERPRISE CLOUD SERVICES RADARVIEW™ REPORT
2018 INTELLIGENT AUTOMATION SERVICES RADARVIEW™ REPORT
2018 BLOCKCHAIN SERVICES RADARVIEW™ REPORT
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