Wipro recognized as a Leader in Avasant’s Utilities Digital Services RadarView™ Report 2020 – 2021

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Leader for Utilities Digital Services 2020-2021.

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Strong in providing solutions for water utilities. Focus on building practice through investment in data analytics and cybersecurity capabilities.

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Practice Maturity

  • Wipro has strong presence in Europe and Australia, and the US being one of its growing markets. Majority of its clients are water utilities; however, in the US, it is in electricity.
  • It has developed multiple IP/assets leveraging emerging technologies. Few examples would be: a smart metering solution that supports the billing process of water utility clients; an IoT-based Track & Trace tool to help in managing inventories, AR-enabled solutions and wearable devices to support asset inspection, meter reading, remote monitoring, and lone-worker health and safety.
  • It’s future strategy is to strengthen its utility practice through investment in data analytics, cybersecurity, and inclusion of emerging technologies in application services.
  • It has plans to expand its efforts in US and acquire clients, especially in government regulated utilities. For water utilities, it plans to leverage analytics for asset maintenance and security against cyber-attacks.
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Investments & Innovation

  • In the last couple of years, Wipro has acquired companies with capabilities that support the utility practice. For example, its acquisition Topcoder brings in app development capability while DesignIt brings in customer experience expertise.
  • As part of its future acquisition strategy, it is actively looking for companies in customer billing space.
  • It has a strong innovation focus, with multiple CoEs in the US conducting workshops with clients in developing innovative solutions. It also has an IoT-specific CoE in India, which develops cross-industry solutions, including utilities.

Partnership & Ecosystem

  • Wipro has an industry-agnostic partnership ecosystem. For utilities, it leverages its partnership with IBM, Oracle, SAP, Salesforce, Intel and ABB to deliver industry solutions. For example, with Intel, it has developed its Track & Trace platform.
  • It has a few partnerships focused on utility services such as energy trading. With OpenLink, it is leveraging its energy trading platform to provide a  scalable solution to its utility clients.
  • It is actively exploring avenues for go-to-market strategy with its utility clients. For a leading water utility in the US, it developed a solution leveraging video analytics, and later went to the market together to sell that as a product.


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