This report identifies key demand-side trends in the digital commerce services space, helping enterprises fine-tune their digital commerce strategies. It consists of key trends and enterprise business challenges in this space based on Avasant’s assessment.
Why read this Market Insights?
Enterprises are focusing on revamping their commerce infrastructure using microservices-based, API-first, and cloud-native solutions to speed up time to market for new features, reduce costs, and offer differentiated digital experiences. They are also leveraging generative AI (Gen AI) to optimize supply chain, distribution management, and product listings and assist customer onboarding. Additionally, they are deploying different omnichannel order management strategies, such as implementing a unified commerce platform, enabling flexible fulfillment options and real-time inventory visibility, and transforming supply chains to enhance the management of all sales channels and reduce shipping time and costs.
The Digital Commerce Services 2024–2025 Market Insights™ aids enterprises in identifying important market trends and challenges for any digital commerce project they take part in.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with platform vendors, subject matter experts, and Avasant Fellows, and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Defining digital commerce services
- Key enterprise digital commerce services trends shaping the market
- Avasant recognizes 19 top-tier providers offering digital commerce services
Demand-side trends (Pages 8–13)
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- The adoption of composable architecture is on the rise to modernize commerce.
- Enterprises are utilizing Gen AI across the digital commerce value chain.
- Manufacturing, retail, and high-tech are the top three industries showing traction.
- Commerce is getting embedded throughout the customer journey.
- Enterprises implement omnichannel order management capabilities for operational efficiency and improved customer experience.
Key contacts (Page 14)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Commerce Services 2024–2025 RadarView™ for detailed insights on the service providers and supply-side trends.