Documentation and Training Staffing Ratios

September, 2008


Documentation and training is a small but important function in the IT organization. In this study, we examine how staffing levels for this function have changed over the past decade. We also provide current metrics for this job function by organizational size, which IT managers can use to benchmark their employee headcount levels. Metrics include documentation/training specialists as a percentage of total IT staff, number of users per specialist, and number of developers per specialist. We conclude with our recommendations for optimizing staffing levels and productivity of IT documentation and IT training personnel. (4 pp., 5 figs.)
[Executive Summary]