ERP Support Staffing Ratios 2016

May, 2016


In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation, sector, maturity of installation, and upgrade frequency. We then compare ratios for Oracle E-Business and SAP ERP systems with the composite ratio for all other systems. Finally, we provide recommendations on optimizing staffing levels. (16 pp., 6 fig.)
[Research Byte]