IT Management and Administration Staffing Ratios 2016

July, 2016


Optimizing the number of managers is essential for a competently run IT department. This study examines how many managers a well-run IT organization requires, and it presents staffing metrics for IT managers and two related support functions: IT finance/vendor management and clerical support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. (20 pp., 10 fig.)
[Research Byte]