IT Quality Assurance Staffing Ratios 2017

December, 2017


Staffing levels for IT quality assurance personnel are changing as software testing is increasingly embedded within the application development and maintenance role. In this study, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization. (20 pp., 7 figs)
[Research Byte]