IT Spending and Staffing Benchmarks 2010/2011: Chapter 6, Commercial Banking Sector Benchmarks

June, 2010


Chapter 6 provides benchmarks for commercial banking organizations across all organizational sizes. The respondents in this sector include commercial banks and credit unions. The banks include community, regional, and national banks. Investment banks, mortgage lenders, and other financial service organizations are not included in this chapter, but are included in Chapter 4. Metrics specific to the insurance industry are in Chapter 5. (58 pp., 38 figs.)
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