IT Spending and Staffing Benchmarks 2011/2012: Chapter 4, Banking and Finance Sector Benchmarks

June, 2011


Chapter 4 provides benchmarks and trend data for banking and finance organizations across all organizational sizes, based on our current-year survey. The 19 respondents in this sector include banks, credit unions, specialty lenders, wealth management firms, brokerages, financial service BPO firms, and broadline financial service organizations. We also publish subsector metrics for commercial banking in Chapter 15, which presents benchmarks based on three years of survey data. For a complete description of all metrics, please see the full study description. (60 pp., 42 figs.)
[Full Study Description]