IT Spending & Staffing 2007/2008: Chapter 5, IT Outsourcing Trends

June, 2007


Chapter 5 of our 2007/2008 IT Spending, Staffing, and Technology Trends study provides a detailed analysis for nine categories of outsourcing. For each category, we report the level of adoption overall, the percent of organizations increasing their use of outsourcing, the percent decreasing their use of outsourcing (or “back-sourcing”), and the percent staying at the same level of outsourcing. This data is provided for the composite sample, as well as by organization size and industry sector. The nine categories of outsourcing are:application development, application maintenance, website/e-commerce, disaster recovery services, data network operations, voice network operations, desktop support, data center operations, and help desk. At the end of this chapter, we provide an analysis of the use of offshore service providers as an alternative source for outsourcing IT functions. (34 pp., 34 figs.)
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[Full Study Description]