Laptop Growth and Impact on Technical Support Staffing Requirements

August, 2008


In many organizations, laptops are becoming a larger percentage of the PC inventory. From the perspective of IT organizations, laptops can ease the burden of relocations, changes, and upgrades. But there are also costs: Laptops cost more than comparably equipped desktops, introduce new security threats, suffer damage more frequently, and are more costly to repair than desktops. This study examines current trends in desktop and laptop PC acquisition, and how the changing mix of laptops to desktops is influencing IT staffing requirements. (5 pp., 9 figs.)
[Executive Summary]