Enterprises want to improve the customer experience of their cloud-based solutions and applications, and they are looking for faster rollout of features and upgrades to deliver personalized products and services. They are leveraging hybrid cloud environments to quickly modify applications according to client requirements while ensuring the stability and reliability of the underlying cloud infrastructure. This is one of the top findings of Avasant’s Hybrid Enterprise Cloud Services 2022–2023 RadarView™. The report is a comprehensive study on hybrid enterprise cloud services, taking a close look at the leaders, innovators, disruptors, and challengers in this market.
This report also addresses the need for enterprises to accelerate their digital journey, embrace the cloud, and identify the right hybrid enterprise cloud service providers. It highlights key trends in the hybrid enterprise cloud service market and Avasant’s view on the market’s direction over the next 12 to 18 months.
We evaluated 40 providers using three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of these, we recognized 28 providers as having brought the most value to the market over the past 12 months.
The report recognizes service providers in four categories:
- Leaders: Accenture, Capgemini, Cognizant, HCLTech, IBM, Infosys, LTIMindtree, TCS, and Wipro
- Innovators: Atos, DXC, Kyndryl, Mphasis, Orange Business Services, Tech Mahindra, and Zensar
- Disruptors: Birlasoft, Coforge, Fujitsu, Movate, NTT DATA, Rackspace Technology, UST, and Unisys
- Challengers: CGI, Ensono, Hexaware, and Lumen Technologies
Figure 1 from the full report illustrates these categories:
“Reliability is the key to boardroom wins,” said Anupam Govil, Avasant partner and digital practice lead. “Enterprises want rapid changes to applications without compromising on stability and reliability of underlying infrastructures with a faster rollout of new features and upgrades.”
The full report provides a number of findings and recommendations, including the following:
- Close to 89% of cloud adopters utilize hybrid cloud, whereas 76% deploy multicloud. However, customer expectations of hybrid cloud deployments have changed over time. Business leaders are expecting faster release of updates and improved customer experience (CX).
- Enterprises continuously look for ways to deliver personalized products and services to their customers. They are implementing DevOps and site reliability engineering principles to expedite updates, reduce infra-provisioning time, and improve productivity.
- Businesses using intelligent products and services have further reduced time to market through automation of data collection, seamless scalability of services, and easy detection of operational deviations.
- Organizations are embracing hybrid cloud solutions to gain benefits such as better integration with cloud platforms, adherence to data residency issues, extended security and scalability to on-premises infrastructure, and reduced expenses by eliminating data centers. About 17% of organizations have opted to deploy Azure VMware Solution to support their hybrid cloud deployments. Azure Arc/Stack ACI closely follows at 13%.
“Businesses are increasingly looking for data-driven and metrics-driven operations to improve operational performance, productivity, and CX,” said Gaurav Dewan, associate research director at Avasant. “Smart service providers are taking this as a clue to develop solutions facilitating a data-driven cloud decision framework.”
The full report also features detailed RadarView profiles of the 28 service providers, along with their solutions, offerings, and experience in assisting enterprises in digital cloud transformation.
This Research Byte is a brief overview of the Hybrid Enterprise Cloud Services 2022–2023 RadarView™ (click for pricing).