Mobile and Wearable Devices Adoption Trends and Customer Experience 2018

July, 2018


Since Apple launched the iPhone over a decade ago, mobile devices have gone from the must-have technology in every enterprise to table stakes. However, new classes of specialized devices, especially in healthcare and manufacturing, promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space. We examine adoption and investment trends, how many organizations have mobile devices in place, are implementing them, or expanding their investments. We also look at the ROI and TCO experience and how organizations are using mobile devices. We conclude with recommendations on getting the most business value from mobile/wearable devices, whether for traditional applications or for doing business in new ways. (21 pp., 11 fig.)
[Research Byte]