Server Support Staffing Ratios 2013

September, 2013


Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key metrics for benchmarking server support staff: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (17 pp., 7 figs.)
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