State-of-the-art data centers with virtualized architectures are changing the equation on optimal server support staffing levels. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. (18 pp., 8 fig.)
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