This report identifies key demand-side trends in the state and local government industry that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.
Why read this Market Insights?
State and local governments are currently facing the dual challenges of aging infrastructure and the need to improve citizen experience. These pressures are compounded by the necessity to address public safety and public health support delivery issues, as well as a higher emphasis on sustainability. To address these challenges, governments are expediting their digital transformation initiatives, focusing on infrastructure modernization and automating core processes to better serve the public. They are also investing in digital solutions to enhance citizen engagement and outreach through various digital channels. Balancing cost control, operational improvements, and enhanced citizen services, governments are collaborating with service providers to fast-track digital adoption.
The State and Local Government Digital Services 2024 Market Insights™ aids governments in this sector in identifying important market trends and challenges for any digital project they participate in.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Scope of coverage
- Key market drivers and enterprise response
- Avasant recognizes 16 top-tier service providers supporting the state and local government space in digital transformation
Demand-side trends (Pages 8–13)
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- Modern citizen services demand the continuous upgradation of technology and the overhaul of legacy systems
- Citizens are scrutinizing governments, demanding greater accountability and improved performance in the delivery of public services
- The connected data landscape is the core of smart city operations, enabling the essential flow of information that powers decision-making and drives efficiencies
- Cybersecurity is paramount as public data proliferates interconnected systems via digital interactions and citizen services
- The imperative to drive equitable access and sustainable practices, which ensure a better future, is driving government policies
Key contacts (Page 14)
Read the Research Byte based on this report. Please refer to Avasant’s State and Local Government Digital Services 2024 RadarView™ for detailed insights on the service providers and supply-side trends.