This RadarView™ helps travel, transportation, and hospitality enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 21 providers offering digital services in the travel, transportation, and hospitality industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
Travel, transportation, and hospitality enterprises increasingly invest in omnichannel experiences to enhance customer satisfaction across the entire value chain. These enterprises are streamlining routine operations and boosting business efficiency by harnessing advanced digital technologies such as generative AI, IoT, analytics, cloud computing, and intelligent automation. This strategic approach also involves rigorously re-evaluating their cybersecurity frameworks to effectively mitigate cyber threats. Simultaneously, these enterprises are committed to green initiatives, striving to achieve net-zero carbon emissions while advancing their operational goals.
The Travel, Transportation, and Hospitality Digital Services 2024 RadarView™ highlights key supply-side trends in the travel, transportation, and hospitality space and Avasant’s viewpoint on them. It aids companies in this industry in identifying top service providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Capgemini, Coforge, Cognizant, EXL , Genpact, HARMAN, HCLTech, IBM, IGT Solutions, Infosys, ITC Infotech, Kyndryl, LTIMindtree, NTT DATA, Sutherland, TCS, Tech Mahindra, Wipro, and Virtusa.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Definition and scope of travel, transportation, and hospitality industry
- Avasant recognizes 21 top-tier providers supporting the travel, transportation, and hospitality industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are using IoT, generative AI, and analytics to transform the travel, transportation, and hospitality industry.
Service provider profiles (Pages 13–76)
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- Detailed profiles for Accenture, Atos, Capgemini, Coforge, Cognizant, EXL Service, Genpact, HARMAN, HCLTech, IBM, IGT Solutions, Infosys, ITC Infotech, Kyndryl, LTIMindtree, NTT DATA, Sutherland, TCS, Tech Mahindra, Wipro, and Virtusa.
Appendix (Pages 77–80)
Key contacts (Page 81)
Read the Research Byte based on this report. Please refer to Avasant’s Travel, Transportation, and Hospitality Digital Services 2024 Market Insights™ for demand-side trends.