Web/E-Commerce Outsourcing Trends and Experience 2012

November, 2012


Web/e-commerce systems outsourcing continues to be a significant part of the outsourcing business. To help IT executives assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and show how these trends differ by organization size and sector. (14 pp., 8 figs.)
[Research Byte]