Tom Dunlap is the research director of Avasant’s Computer Economics research group. With over 25 years of experience in technology journalism, research, and analysis, he covers ERP, CRM, SCM, cloud, SaaS, IT salaries and staffing issues, technology trends, CIO issues, and business process services. As a research analyst, he covers IT strategy and technology trends, with special emphasis on the midsize market for ERP and CRM, IT staffing ratios and metrics, best practices, and IT salaries.
