In this report, Avasant provides key information on solutions and pricing trends for the IT and apps managed services industry in the past 12 months. The report covers several aspects, including market trends, pricing model trends, and pricing and staffing trends in the space. The report extensively analyzes trends, developments, and insights spanning a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographical scope of the report is global, although there is an emphasis on data points from North America. The report leverages valuable insights from our enterprise interactions, ongoing market research, data collection through primary research, and the AvaMark™ Price Benchmarking database.

Avasant also covers market data from providers through several sources, such as public disclosures, market interactions, and deal data. This report also highlights the key trends in the market and Avasant’s viewpoint on the industry’s future direction.

IT and Apps Managed Services – Pricing and Solution Trends:

- FTE rate cards for offshore skill sets have experienced a significant increase.
- Service providers are integrating generative AI into their existing offerings.
- IT service providers are facing insourcing pressures from GCCs, which are growing at a rapid pace.
- Providers are persisting in their efforts to streamline and optimize costs.