Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, Avasant covers 14 pure-play BPS providers or providers with BPS as a primary offering and covers all industry verticals and markets. The report covers trends across the gamut of business process services, including F&A, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America.

The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.

Key service provider trends

- Service providers witnessed a marginal rise in aggregate QOQ revenues and EBITDA margins.
- Revenue from vertical-specific services showed better prospects for service providers.
- Demand for generative AI is rising, and providers are actively investing in building capabilities.
- Attrition for service providers has stabilized due to the emergence of tech-enabled services.