Service Provider ESG Maturity Index 2023–2024

This is the second edition of the Service Provider ESG Maturity Index, featuring 42 providers. The service providers have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 50 metrics spread across five topics: environmental, social, governance, ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage, and complexity. The report aims to help enterprise customers choose the right service provider when making procurement decisions for building circular product life cycles and developing road maps and solutions to achieve their sustainability goals.

The report provides a comprehensive examination of service providers’ intrinsic sustainability objectives, advancements, ongoing initiatives, and investments aimed at enhancing sustainability. Additionally, it delves into emerging trends and mandates within the realm of sustainability reporting, offering a holistic understanding of the evolving landscape and how service providers are navigating through the complexities.

The report classifies service providers into four categories:

• • Leader: Leaders consistently demonstrate excellence across all crucial dimensions of the ESG assessment, establishing themselves as a frontrunner in disclosing ESG objectives and initiatives.
  • Pioneer: Pioneers have set themselves apart as early adopters in the ESG landscape, formulating strategies to align consistently across various dimensions like the leaders.
  • Emerging: Emerging providers are formulating strategies to prepare and present their ESG disclosures, leveraging guidelines and formats from widely accepted reporting frameworks.
  • Top of Form
  • Aspirant: Aspirant providers are actively forging their path in the ESG journey. Although lacking a fully defined strategy compared to others, they express eagerness to future-proof their business practices by aligning ESG disclosures with global reporting standards.

Featured Providers: This report provides a thorough analysis of the following service providers: Accenture, ADP, Alight, Atos, Capgemini, Capita, CGI, Cognizant, Computacenter, Concentrix, Conduent, Deloitte, DXC Technology, EXL, EY, Firstsource Systems, FIS Global, Foundever, Fujitsu, Genpact, Happiest Minds, HCLTech, IBM, Infosys, Kyndryl, LTIMindtree, Mphasis, NTT DATA, Persistent Systems, SD Worx, Sopra Steria, TCS, Tech Mahindra, Telefonica, Teleperformance, Unisys, UST, Virtusa, Wipro, WNS, Zalaris, and Zensar.

Table of Contents

About the Report (Page 3)

Who should read the Service Provider ESG Maturity Index 2023–2024? (Page 4)

Sustainable Development Goals (SDG) coverage by service providers (Pages 5–8)

Emerging trends in sustainability (Pages 9–17)

• • ESG frameworks comparison and combinations
  • Reporting requirements across Europe, the US, and the rest of the world
  • ESG reporting has evolved over the years, but now there is a need for a uniform framework
  • Greenwashing has become a common practice to mislead consumers and investors
  • Key focus areas for providers include climate change, good health and well-being, reduced inequalities, and quality education
  • Regulatory pressure ensures punctual reporting of financial disclosure, but the timelines of ESG reporting are not defined
  • The lack of a universal framework is compelling service providers to choose multiple frameworks for reporting

Service Provider ESG Maturity Index 2023–2024 overview (Pages 18–24)

• • Service Provider ESG Maturity Index 2023–2024 research methodology and coverage
  • Service Provider ESG Maturity Index 2023–2024 assesses service providers across five dimensions, 25 subdimensions, and 50 metrics

Service provider profiles (Pages 29–71)

Detailed profiles for Accenture, ADP, Alight, Atos, Capgemini, Capita, CGI, Cognizant, Computacenter, Concentrix, Conduent, Deloitte, DXC Technology, EXL, EY, Firstsource Systems, FIS Global, Foundever, Fujitsu, Genpact, Happiest Minds, HCLTech, IBM, Infosys, Kyndryl, LTIMindtree, Mphasis, NTT DATA, Persistent Systems, SD Worx, Sopra Steria, TCS, Tech Mahindra, Telefonica, Teleperformance, Unisys, UST, Virtusa, Wipro, WNS, Zalaris, and Zensar.

Appendix (Pages 72–75)

• • Metrics covered under environmental subdimensions
  • Metrics covered under social subdimensions
  • Metrics covered under governance subdimensions

Key Contacts (Page 76)

Read the Research Byte based on this report.