The Information Technology Infrastructure Library (ITIL) is a framework of best practices and processes designed to assist businesses in supporting, delivering, and improving their IT services. The primary goal of ITIL is to ensure that IT services align with business objectives and customer needs. Frequently adopted ITIL processes include incident management, change management, and problem management. (17 pp., 6 fig.)
ITIL Best Practices 2024
March, 2024
$995.00
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