The Benelux countries are experiencing a rapid digital transformation. Enterprises in the region are revamping their value chains to prioritize customer focus and environmental sustainability with the emergence of disruptive technologies such as AI, advanced analytics, cloud computing, and cybersecurity solutions. This digital revolution has spurred a wave of new entrants challenging established players across industries. In response, legacy enterprises are strategically investing in technological advancements to maintain their competitive edge. Furthermore, with a growing emphasis on sustainable business practices by governments and stringent EU regulations around data protection, enterprises are adapting their business models to ensure environmental responsibility and compliance.
Both demand-side and supply-side trends are covered in our Benelux Digital Services 2024 Market Insights™ and Benelux Digital Services 2024 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the Benelux region, including top trends, analysis, and recommendations. It takes a close look at the leaders, innovators, disruptors, and challengers in this market.
We evaluated 52 service providers across three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of the 52 providers, we recognized 17 that brought the most value to the market over the past 12 months.
The reports recognize service providers across four categories:
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- Leaders: Accenture, Capgemini, Cognizant, HCLTech, Infosys, TCS, and Wipro
- Innovators: Devoteam, Eviden, and LTIMindtree
- Disruptors: Cegeka, DXC, Fujitsu, and NTT DATA
- Challengers: Cronos Group, Inetum: Realdolmen, and Ordina
Figure 1 below from the full report illustrates these categories:
“With stricter EU regulatory norms coming into play, the Benelux countries are adopting digital technologies to keep abreast with the global economy and focus on cost optimization,” said Jesus Garre, partner at Avasant. “Enterprises across the region are re-strategizing their business model and digital fitness to remain competent.”
The reports provide a number of findings and recommendations, including the following:
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- Geopolitical scenarios and subdued earnings are impacting profits for the Benelux region’s enterprises.
- Competition from new entrants is disrupting the market landscape with new offerings and business models.
- Demand for hyper-personalized CX has become a baseline expectation and is impacting brand loyalty.
- EU governments are pushing for stringent regulatory compliance and adherence to data privacy laws.
- ESG laws such as the EU Corporate Sustainability Due Diligence Directive are demanding corporate accountability and stricter compliance from businesses.
“Service providers are maintaining harmony with enterprises across Benelux countries to cater to their needs according to changing business dynamics in the region,” said Amar Verma, senior analyst at Avasant. “The providers are focusing on setting up new CoEs and are partnering with academia to develop new solutions and drive digital innovations.”
The RadarView also features detailed profiles of 17 service providers, along with their solutions, offerings, and experience in assisting Benelux enterprises in their digital transformation journeys.
This Research Byte provides a brief overview of the Benelux Digital Services 2024 Market Insights™ and Benelux Digital Services 2024 RadarView™. (click for pricing).