In this report, Avasant provides key information on pricing and solution trends for the business process services (BPS) industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, and commercial engagement trends, which include transition trends and transformation. It also provides a viewpoint on how pricing models in the industry are changing. The report provides trends for emerging locations for offshorable opportunities, such as South Africa and Malaysia, which are seeing a notable surge in demand. Finally, it covers solution, pricing, and staffing trends in finance and accounting, supply chain management, hire-to-retire, and customer services. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
Business process services pricing and solution trends:
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- Service providers are focusing on the total value enabled over the contract term through a 360-degree framework.
- Integration of generative AI solutions is increasing, leading to changes in organizational structure. E
- nterprises are integrating AI/ML, IoT, and automation in business processes.
- Service providers are exploring nearshore regions to deliver services.
