This report identifies key demand-side trends in the mortgage business process transformation space to help enterprises fine-tune their operations. It provides an overview of key observations and business challenges that Avasant considers important to highlight in the mortgage outsourcing space.
Why read this Market Insights?
The mortgage market is witnessing a slowdown driven by several factors, including high interest rates and declining new mortgage originations. The regulatory framework is becoming more stringent, requiring changes in the operational processes in the mortgage value chain. Fintechs are gaining market share in the small-ticket loans segment, and generative AI (Gen AI) is being widely adopted to improve productivity, increase efficiency, and enhance customer experience.
The Mortgage Business Process Transformation 2024 Market Insights™ aids organizations in identifying important market trends and expectations for any mortgage services projects that they engage in.
Methodology
The industry insights presented in this report are based on the following: our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Definition and scope
- Key mortgage market trends shaping the market
- Avasant recognizes 15 top-tier providers offering mortgage business process transformation services
Demand-side trends (Pages 8–12)
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- Higher interest rates are causing new mortgage originations to decline
- Regulatory oversight and compliance are becoming more stringent to protect the consumers and maintain market stability
- Fintechs are leading the small-ticket loans segment owing to instant disbursal and minimal documentation
- Gen AI is transforming the mortgage life cycle with a wide range of use cases
Key contacts (Page 13)
Read the Research Byte based on this report. Please refer to Avasant’s Mortgage Business Process Transformation 2024 RadarView™ for detailed insights on the service providers and supply-side trends.