This RadarView™ aims to help enterprises understand the current state of generative AI (Gen AI) and identify opportunities for leveraging this technology to streamline their business workflows. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 16 providers delivering Gen AI services. Each profile gives an overview of the service provider, its key IP and assets, and a list of major clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
Enterprises are directing over 40% of their AI budgets to scale Gen AI projects to production. To achieve this, they are primarily collaborating with cloud platforms and service providers for leveraging their expertise in Gen AI workflow orchestration, industry- and domain-specific customizations, and responsible AI integration. At the same time, startups are emerging to support enterprises through niche solutions around LLMOps, emotional intelligence, and voice cloning.
The Generative AI Services 2024 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in their Gen AI journeys. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners to implement AI.
Featured providers
This RadarView includes a detailed analysis of the following Gen AI service providers: Accenture, Capgemini, Cognizant, EXL, Genpact, HCLTech, IBM, Infosys, LTIMindtree, Persistent Systems, PwC, Quantiphi, NTT DATA, TCS, Tech Mahindra, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
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- Defining generative AI
- Avasant recognizes 16 top-tier providers supporting the enterprise adoption of Gen AI services
- Provider comparison
Supply-side trends (Pages 9–12)
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- Service providers are integrating Gen AI with investments in copilot deployments, GPU compute as a service, edge computing, and Gen AI life cycle management.
- Service providers are enhancing responsible Gen AI through responsible AI practices, ethical consulting, regulatory alignment, and a focus on sustainability and social impact.
- Technology firms and service providers reduce dependency on Gen AI infrastructure vendors to support client delivery and product development.
Service provider profiles (Pages 13–45)
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- Detailed profiles for Accenture, Capgemini, Cognizant, EXL, Genpact, HCLTech, IBM, Infosys, LTIMindtree, Persistent Systems, PwC, Quantiphi, NTT DATA, TCS, Tech Mahindra, and Wipro.
Appendix (Pages 46-49)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 50)
Read the Research Byte based on this report. Please refer to Avasant’s Generative AI Services 2024 Market Insights™ for demand-side trends.