This report identifies key demand-side trends in the multisourcing service integration (MSI) services space, helping enterprises fine-tune their MSI strategies. It provides an overview of key trends and enterprise challenges that Avasant sees as important to highlight in the MSI services space.
Why read this Market Insights?
Enterprises are increasingly adopting MSI to improve the service experience across a multivendor landscape. Organizations are leveraging MSI to support agile, product-centric ways of working by integrating DevSecOps workflows and embedding experience-level agreements to enhance stakeholder satisfaction. Generative AI (Gen AI) and agentic AI are being integrated into MSI to automate incident handling, streamline knowledge access, and deliver proactive risk insights, helping enterprises accelerate transformation while improving service responsiveness and delivery outcomes.
The Multisourcing Service Integration 2025 Market Insights™ aids enterprises in identifying important market trends and challenges for any MSI projects they take part in.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
Table of contents
About the report (Page 3–5)
-
- About the Multisourcing Service Integration 2025 Market Insights report
- Key reports of Avasant’s Multisourcing Service Integration Research
- Defining multisourcing service integration
Executive summary (Pages 6–8)
-
- Key multisourcing service integration trends shaping the market
- In this report’s companion study, Multisourcing Service Integration 2025 RadarView, the following service providers were recognized
State of the market (Pages 9–13)
-
- Experience-centric service delivery and service management expansion into non-IT functions are the critical drivers that are accelerating MSI adoption
- Use cases such as CMDB integration, change management advisory, and tower-level governance are strategic enablers across various MSI engagement types
- Vendor accountability, SLA conflicts, and collaboration are the top challenges enterprises face while implementing MSI services
- Enterprises are integrating Gen AI and agentic AI into MSI services for governance, incident resolution, service desks, and knowledge management
Future outlook (Pages 14–15)
MSI is evolving into a strategic orchestration layer that drives business value, agility, and innovation across multivendor environments
Key contacts (Page 16)
Read the Research Byte based on this report. Please refer to Avasant’s Multisourcing Service Integration 2025 RadarView™ for detailed insights on the service providers and supply-side trends.