This RadarView™ assists global enterprises in developing a robust strategy by providing insights into GCC services trends, best practices, and digital transformation. It begins with an overview of the key trends shaping the market’s supply side and follows with an in-depth assessment of 20 providers offering GCC services. Each provider profile includes an overview of its GCC-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments, innovation, and partner ecosystem.
Why read this RadarView?
Service providers are accelerating innovation in GCCs through cost-effective solutions, enhanced control, and leveraging location advantages. They are increasingly utilizing digital technologies, new engagement models, and locations that offer skill advantages and incentives to support GCCs in achieving cost efficiencies, ensuring security, and advancing innovation. This approach helps service providers address key GCC services priorities and respond to the evolving needs of clients. In their initiatives, service providers focus on leveraging their capabilities, investments, and partnerships to deliver end-to-end GCC solutions. They also emphasize the use of advanced technologies such as AI, cloud, and automation to drive digital transformation and business growth. Additionally, service providers are building strong partner ecosystems and investing in talent development to enhance their service offerings.
The Global Competency Center (GCC) Services 2025 RadarView™ highlights key supply-side trends in the GCC services space and Avasant’s viewpoint on them. It aids enterprises in identifying top service providers to assist them in GCC services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their GCC service needs.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Aeries Technology, ANSR, Capgemini, Coforge, Cognizant, Deloitte, EY, Genpact, HCLTech, IBM, Infosys, ITC Infotech, KPMG, LTIMindtree, PwC, Pyramid Consulting/Celsior, TCS, Tech Mahindra, and Wipro.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 5-10)
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- Defining the GCC services scope
- Avasant recognizes 20 top-tier providers offering GCC services to global enterprises
- Provider comparison
Supply-side trends (Pages 11-14)
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- Service providers are supporting GCCs in achieving cost efficiencies, enhancing control, and advancing innovation and R&D by leveraging digital technologies, new engagement models, and locations offering skill advantages and incentives.
Service provider profiles (Pages 15–55)
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- Detailed profiles for Accenture, Aeries Technology, ANSR, Capgemini, Coforge, Cognizant, Deloitte, EY, Genpact, HCLTech, IBM, Infosys, ITC Infotech, KPMG, LTIMindtree, PwC, Pyramid Consulting/Celsior, TCS, Tech Mahindra, and Wipro.
Appendix (Pages 56-59)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 60)
Read the Research Byte based on this report. Please refer to Avasant’s Global Competency Center Services 2025 Market Insights™ for demand-side trends.